We hope that you and your family are well and safe during this very trying time. In an effort to help reduce risk to yourselves, your loved ones, our team and the wider population we are implementing some services to reduce the number of times you may need to come into our offices. We are Here For You
During this period of social distancing due to COVID-19, we shall be allowing you to refill your contact lens prescriptions without the need for an updated examination. In this way you may receive up to a further 6 months’ supply to take you through the period. To further assist social distancing we are currently offering a delivery service, at no extra charge, within the corporate area.
How do I order more contact lenses?
- Call our offices, email us, or make a request online below.
- Indicate length of supply required. If you would like your lenses delivered, please confirm delivery address.
- We will contact you with a quote and you can make payment in full via bank transfer.
- We shall notify you once your lenses have arrived and schedule collection per your preference.
We encourage you to re-order your contact lenses as soon as possible, as there is every likelihood that at some time soon we shall have to close to the public. Should that time come, whilst your order is still pending, we shall endeavor to honor our delivery commitment to you as far as the law allows.
To use your health insurance, you will still be required to physically come into our offices. Otherwise, you could claim back after the fact and we will provide you with the requisite claim forms upon your advice. We are however currently in dialogue with the major providers to see how best we can apply your insurance to your transaction without your physical presence.
We are constantly striving to find ways to serve you better, and welcome your suggestions to facilitate this process.
Dr. Aron Wohl
CEO Eye Q Optical
We Accept All Major Healthcards
We accept both major local health insurance providers, Sagicor and Medecus, as well as Canopy Insurance. Customers holding any of these insurance policies may present their health cards when doing transactions at Eye Q. Providing there is eligibility and monies available on the card they can be applied directly towards the customers’ transaction.
We can also accept overseas insurance ichip, Vumi, and Signa by filling in the necessary info and signing.
See you soon! The Eye Q Way